Nexa — Car Emission malfunction

Address:

Caretaker Maruti Panchkula

I bought My Maruti Ciaz Zeta Hybrid Last year Since then Iam facing this Oxygen sensor issues I am getting that indication everytime And when i brought this issue in the service center during my services they checked it and said no issues with that they erase it everytime and say its okay now no problem with that But after two three days I again started getting that indication This happened during both the time when I gave for service And recently when i visited the showroom for my third service they are saying that your catalytic converter is missing and If you file an FIR we can help you claim this particular thing We did file an DDR and then went ahead with that procedure at this point they are asking me how is it possible to drive the car without the catalytic convertor They need to check again they did and kept telling me the Oxygen sensor must be missing et cetere all the rubbish reasons And finally they are telling me that the composition which is present inside it is missing which is estimated to be around 40000 to 50000
Well now seriously Im highly disappointed with this Highly irritated with Nexa Is it the customers fault how are we even supposed to know all these things Overall we do have some knowledge but not the deep inside knowledge about cars I mean Maruti such irresponsible attitude and their behavior towards their customers its highly disgusting The only fault of the customers is that they prefer to buy your Cars Seriously These people are making us Wander like dogs every other day My husband is a reputed Army officer We followed every thing they said from going to police station to file the complaint to get our vehicle every other day to the showroom They dont even respect their customers Nexa is seriously disappointing its customers I was amazed to see the hospitality of the Honda People They treat their customers so nicely explain everything in detail stay with the customers till they leave But these people the Maruti people I seriously don't understand why the hell do they have so much attitude
Its getting on my nerves I have been very patient for the past few days but now I dont see a solution and hence am writing down this
Either you give defective Products from your showrooms or your service center people are pretending to be good hence blaming each other that the other showroom must have stolen this and that Now tell me what to do
The police refuses to file an FIR and without FIR these people don't start the procedure Its been around seven to eight months since i bought the car and in this phase Im facing so much trouble I fear whats going to happen next I regret for choosing this Car company I seriously regret it This wasnt expected from you
Nexa Autopace industrial Phase Chandigarh was the place where I gave my vehicle for my second Service When i told them that indication issue they told me they will get it checked and after that service everything seemed to be okay but that just lasted for two days again that indication pops up When I went for my third service that is in Maruti Caretaker Panchkula they told me that the specific part is missing And there few of them said that the catalytic converter is missing said the Oxygen sensor is missing finally after days they are figuring it out that the composition which is present inside is missing When the So called Experienced people in your showroom are facing such difficulties in identifying the actual issue how come you expect a normal person to be aware of all this
Hope I get a solution for this