Nexa — Complaint No : 1. NX[protected], 2. NX[protected] Car Ignis regn. no. DL 12CL4902

To,

Complaint Cell,

Maruti Nexa Ltd.

Dear Sirs,

Sub: Complaint – Car Ignis – regn no. – DL 12CL4902 – AMT Delta model – petrol – negligence by your authorised service centres viz. AKANSHA AUTOMOBILES P.LTD, GAJRAULA ( UP). and RANA MOTORS P. LTD, C-47 PCKT C, OKHLA, PH -II DELHI.

FACTS:

On 14th April 2022, while I was travelling to Mukteshwar, Uttarakhand, the car broke down near Gajraula UP . I got the car towed to your authorised service centre i.e. Akanksha Automobiles for repairs. They changed the clutch assembly( bill attached). The car started and it was test driven for about 5 kms. The garage person suggested that, since I am travelling long distance, it is better to get the software updated for the gear box. After updating the software, the AMT stopped functioning as the gear would not come to ‘D’ mode. After that the whole gear system collapsed and the car had to be left in the garage for a week as advised by the servicing mechanic.

When I went to get the car, I was informed that the gear box is still not working and it needs to be replaced. I was shocked, since the car was in working condition before updation of the software. I refused for replacement of complete AMT Gear box assembly. I had to cancel my official engagement, and got the car towed to Rana Motors Service station, Delhi.

I was informed after inspection by Rana Motors that not only the Gear box assembly, but the battery, radiator, etc. also need replacement and gave me an estimate of over Rs. 1 lakh. This was a rude shock to me. I could not understand who is at fault viz. Akanksha or Rana service stations. Anyway, I had no choice but to get the car repaired.

Next shock came when I reviewed the invoice after repairs. The invoice again showed that the clutch has again been replaced and approx. Rs. 17000 were charged for the spare parts. When I contested it by saying that it was already replaced at Akanksha automobiles, they agreed to drop the item from the bill. Still they charged labour charges for clutch work of Rs. 5000, for unknown reasons. I had no choice but to pay up, to get the car.

My grievances are as under:

1. Because of negligence on the part of the Akanksha service station, while updating the Gear box software, the repair bill got inflated and I suffered a huge loss for no fault of mine.

2. How come battery, radiator etc. required replacement at Rana Motors, Delhi, when there was no complaint earlier.

3. Why Rana Motors, dropped the charges for clutch assembly upon contesting, but kept the labour charges intact?

4. On receipt of the car by Rana Motors on 22nd April, 22, a Job Card was opened and was closed without delivering the car. Another Job Card was opened just 2 days before handing over the car, without my knowledge. Why?

5. The car was finally delivered to me on 27th May, 22 i.e. nearly 40 days from the day the car was towed to Akanksha Automobiles to the day I got the car back from Rana Motors, who took over a month to deliver to me, forcing me to use taxis for my daily chores.

6. The car is just 4 years old, and yet it required such major repairs despite being regularly maintained at authorised service centres. How come it is a premium brand, being sold through Maruti Nexa ?

REQUEST

1. In view of the above exorbitant expense and mental agony, I feel badly cheated by your authorised service stations.

2. My complaint may please be investigated thoroughly and guilty be appropriately penalised.

3. I may be compensated for the heavy repair bill and also the mental agony and extra expenses incurred during the 40 days I was deprived of my car.

I reserve my legal and other rights in respect of my above complaint/ grievance.

Hoping for a swift response and justice.

Anselim Anand Raj

Email : [protected]@gmail.com

Encl: Repair invoices of Akanksha Automobiles and Rana Motors