Nexa — Driver side mirror defected

Address:

122018

Driver side Rear view Mirror is having some problem from begining. its keep stuck while opening. Recently I observed that it got stuck at closed position. I visited the above dealer for repairing. It should be a manufacturing defect however dealer refused to accept a defect moreover they said it may get damaged during repairing. They left decision on me to permit them to repair however I was keep saying that this is Not the damaged due to any accident. It was totally a malfunction which occurred over a period of time. My car is still in warranty. I was expecting a unit replacement. However dealer repaired it and now its more looking damaged from inside. This is totally unjustified and made me unhappy about the dealer service. My sincere request is to please Replace the damaged mirror with new mirror as it got damaged due to manufacturing fault and Not by any accident.