Nexa — Facing Steering problem since I brought this Car

Address:

Vipul Motors Noida Uttarpradesh

Hi there,

I have a Baleno Zeta petrol that I bought from Vipul Motors in Sector 62, Noida, in Dec 2018. My vehicle's licence plate number is UP 16 CB 2851.
I'm writing this email to you out of extreme desperation and asking for your assistance.

My worries:
After I first got this car, I immediately noticed the steering problem, and convey that causes it to not return to its previous position when turning/ u-turn. It remained still in the same place and stuck. However, the sales and Service centre(SC) representative tried to trick me and instructed me to remedy it in the first service. After the service, I continued to deal with the same issue and repeatedly put my life in jeopardy.

During the lockdown, I went to my hometown SC twice (2nd & 3rd Service) for the same issue at Rewa M.P., where they changed the steering assembly and attempted to resolve my concerns.

But it only solves about 10 to 15 percent of my problem.

I went to the Vipul Service Center in Sector 63 in December 2021 for service, and even though I explained that my steering was defective, they refused to accept the problem.

Now that I've done everything I can, I'm writing to you in the hopes that you can assist me with this.

Note: I avoided serious accidents around 5-6 times while making u-turns or turns on a sort margin. I now fear for my life because of this Baleno.

Kindly provide me with a genuine solution.

Regards,
Prashant Mishra
Mo: [protected]