Nexa — Faulty roofwrap pasting work and harassment thereafter

Address:	Premium Car World Kolkata, Park St Nexa
Website:	www.google.com/search?q=premium+car+world&oq=premium+car+&aqs=chrome.2.69i57j0i512l6j0i457i512j0i512.7335j0j7&client=ms-unknown&sourceid=chrome-mobile&ie=UTF-8#trex=m_t:lcl_akp,rc_f:rln,rc_lud

Hi,

We purchased a Ignis Zeta Turquoise blue from Premium Car World Kolkata (Park St Nexa) on 30th January 2022. We ordered a roofwrap along with this. Roofwrap installation was incomplete at the time of delivery. After 10days installation was done very poorly there were wrinkles as shown in the image attached. We complained by calling them and updated our issue in Google review.
Accessory department took our car to showroom to do some heat treatment to fix roofwrap installation. Also they were constantly asking us to withdraw the review .We got our car back that evening. Next day we noticed that the roofwrap was cut from the middle and was pasted which looked like a sticker only. There was no prior communication made or we were informed that they would cut the roofwrap.
Roofwrap costed around 9k but our roofwrap looks like a sticker.
We informed this to them but they said that they will fix this and will contact us shortly for the same in the first service. They showed us a different roofwrap other than the one we ordered.
It's been a month, we didn’t receive any update from them. Whenever we call the Accessory manager has been telling us yes we have ordered and will do it this weekend and update you.
Please kindly look into this issue and help to fix the roofwrap installation with fresh one. Attached are the images for your reference .
We chose Maruti as it is known for its service, it is very disheartening we got such a poor service and it just seems a myth to us now.

Regards
Sarmistha Sarkar
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