Nexa — Getting different color ciaz car after waiting 5-6 weeks.

Address:New Delhi, Delhi, 110085

Hi team,

This is reference to the maruti ciaz zeta (Hybrid)- grey colour i have booked in nexa, pitampura, delhi. I have booked this car on 30th-may-2017 against the name of hcl technologies. On 20th june i have received a call from nexa showroom that they have received the confirmation from maruti suzuki that i will received my car before 30th june. I have booked this car against the company name. So based on the nexa executive confirmation on dates i have initiated the payment process in hcl technologies.
Yesterday (27-june-2017) morning nexa executives (Ajay sharma & atul) has confirmed that i will get my grey colour ciaz zeta on 30th-june. But as soon as nexa dealer has received the payment from my bank, they have changed their statement. Now they are telling we are getting silver colour only, if you want you can take else we are giving to anyone else & you will get your car next month after applying the gst.

In gst i will get this car 70, 00-80, 000 expensive. So anyhow i need this car in this month only. I have booked this car in may because of gst prices on hybrid car. Now on the last movement after getting the payment, nexa dealer is changing his statement. If this mistake is because of nexa dealer, than i want the action against him & if it is because of maruti suzuki than i want the compensation because i have booked grey colour 5 weeks before & now because of their internal mistakes they are giving me silver colour.

I need car in this month only because of gst prices. So kindly take this on priority.

Regards
Vishal tyagi
[protected]
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NEXA
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    2%
    Complaints
    456
    Pending
    0
    Resolved
    11
    NEXA Phone
    +91 11 4678 1000 [Press and Media]
    NEXA Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all NEXA contact information