| Address: | Rajkot, Gujarat, 360004 |
I am er. Vivek sodha, i am totally dissatisfied with the commitment and service offering from nexa at this point of time. I booked baleno delta model (White color) on 28th october. Below was my primary requirement during booking.
1. I requested 2018 manufacturing and billing of the car and
2. I would like to have car delivery on 20-jan 2018. If not possible, 27-jan/28-jan would also work.
Waiting period mentioned and conveyed to me was 12 weeks from booking. I was informed that nexa is not releasing car from 15-dec to 15-jan because of year end. But also at the same time i was conveyed that by 16-jan/17-jan nexa starts allocating the car based on requirement. And as i booked car on october, i would get car by the required date (Max by 28-jan).
Since last 3-4 days, i am following up with the show room i am getting different commitments. I was informed that on 26th, we will get an update of car release, so requested to wait till today. If we get your car listed then it would be possible to deliver by 2nd feb. Yesterday i was been informed that car generally not being released till feb or march by nexa, and today i am suddenly getting commitment by 15th feb. I am really surprise like if nexa is not releasing car till feb or march, then how would i get it by 15th feb? And if nexa is releasing/allocates the car, then why i am getting informed incorrectly yesterday?
Because of those false commitment experience, i can not rely on these commitment. I would like to take it forward with nexa upper management this issue to improve service.
As i am also working in service company, i know the protocols and process that should be followed to satisfy the customer. I am really ok if i would get car by march also. But my only concern is that should be conveyed to the customer first.
Below is detail of car booking
Name: vivek sodha
Car model: baleno delta (Petrol) white color
Date of booking : 28-oct-2017
Show room: atul nexa - opposite big bazar,, 150 feet ring road, rajkot
Complain number: nx[protected]
Really looking forward to get strong and timely response/commitment on this issue from nexa.
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