| Address: | Ghaziabad, Uttar Pradesh, 201002 |
Dear sir / madam
My self laxmi shanker tripathi purchase new baleno car delta p no dl6cq8087 from your dealer magic auto pvt ltd - ghazipur delhi on[protected] which run aprox 3600 km as of now. Yesterday aprox 11 pm when i was with my family near about noida sector 121 car suddenly brake down. Vehicle was getting started also gear working but car was not taking race. It was very typical situation for me at around mid night with my family and also with new car when it has only one serviced as of now. I was tried nexa help line no [protected] thrice from my mobile no [protected] on 22:58, 22:59 & 23:02 full bell gone but did not get any answer.
Later i called martuti help line no [protected] and lodged complain vide ref no 1184924, i received a call from fast track and before any help or humanity he told that my visit charges would be rs 500 if fault repaired or not if you ok then only i will came, looking no option i allowed him then a person come from fast track after more 1, 5 hrs (In between i had called to him more then 2 times more) checked vehicle and told there is problem in clutch and it can be repaired only in work shop and nothing can be done now. Then he taken his money giving receipt and moved away. Before he move i request him to toe my car to nearest garage. But he show his inability to do any thing in this regard. After my deep request he was ready to give toe person no only.in between time was more then 1:30 am at this situation before trusting any one more i have decided to call some of known from ghaziabad and managed to two my car to my residence and reached home around 3am. Car is standing on my residence now
Further to my complaint i am very much sad about this incident since car is new and run only 3600 km. I am also not a new driver if any cause of mishandling of car since i am heaving my own car from year 2010.
The new car is also havering all type of insurance which provided by the dealer / company and charged for it.
Also i have complaint with your such big organisation that you could not help us in that crucial time and mid night. As while purchasing the car you assured us to help at any time.
I request you to kindly pickup my car from my residence and get it repaired and delivered to my residence as soon as possible without any delay and without any charge.
I also request you to enquire about such incident and be assure that if such tipe of incident happed with any of citizen who is member of car how could you help more so that the citizen could be saved from any other mishappening on way.
Awaiting your prompt reply in this regard
Laxmi shanker tripathi
R/6/192, rajnagar
Ghaziabad - 201002
Mobile no [protected] / [protected] Was this information helpful? | 
