Nexa — Non transfer of my old car

Address:

Jyote Motors, Sector-V, Salt lake, Kolkata - 700091

I have purchased a Nexa Ignis Delta Numbering WB-08F-0248 from Jyote Motors, Sector-V, Salt Lake, Kolkata in the month of July, 2018 in exchange of my old Maruti Alto LXI car numbering WB-06-8256. On 23rd February, 2021 evening I received a call that my old card met with an accident in Kolkata. I am surprised to know that the Jyote Motors has not transferred the car in the new owners name. All papers related to the exchange of my old vehicle is with me. I personally visited Jyote Motors on 24th February, 2021 and they have assured me that they will do the necessary in this regard but till date nothing has happed. So, I request you to kindly do the needful in this regard urgently otherwise I will be bound to take other necessary measures.