Nexa — Service

Hi I'm Uma from Velachery In Dec i purchased a Baleno Delta at Nexa Guindy Kannigapuram The entire experience was very unprofessional and bitter experience for us After the full payment the sales executive Neeraj stopped communicating with us We had to wait for the personal number we choose and absolutely there was no communication to us from the sales team After fixing the date and time to take home our car on auspicious time they denied at last minute saying since I complained about TL Selva to CC executive Gayatri it was not possible If they had a policy why did they first accept our idea and deny later On Dec twenty we took our car literally as they were not at all ready at the fixed appointment I had to wait for an hour and rush with the car home at the auspicious time It started bitter and was worst end They said I'll get a call back on feedback and I was supposed to give only excellent eventhough our experience was bad What we could see was chaotic organising and unprofessional attitude Salesman is only worried about sale and the customer has to follow up regarding delivery as it looks like he's not bothered after the sale deed is done In spite of my repeated calls i didn't get the details and the handing over the car was utter confusion There's no understanding and teamwork among the staff Our car was handed over ina Horrible way I didn't receive any feedback call The customer was expected to give good feedback even if it's not What's the point of this system of feedback to improve your service Before I got my car i wanted to cancel the order That's how bad the service was. After my first service i gave a Google review about my experience and Mr Ramesh came home and personally requested i remove the review and promised best service in future I believed and gave my car for second service on May twenty Later i got a call that our car was involved in an accident and the bumper was damaged They told a dog was hit but it doesn't look like that They changed the parts and delivered the car next day After all this i requested them to give me a written report of the accident and own responsibility of this incident Mr Manohar said he'll send a mail that night and still I've not got any I feel they're trying to coverup the entire incident I cannot accept this because if something goes wrong regarding this issue I'll be held responsible as it's on my name Look at the ordeal a customer has to go through just because we got your brand If it's not a big accident why are they refusing to acknowledge the incident I would be more than happy if you can take the car and send our money back I can't imagine a life relationship with such people Is there anyone responsible to reply to me and help me out of this situation
Uma Ramaswamy