Nexa — Worst experience - Bought XL6 Alpha PLus Variant

Bought the car on 14.06.2022 Asir Nexa showroom, Madurai, Tamil Nadu.
After buying the car I am of the opinion that Maruthi is engaging their dealer not only to sell car but also steal the CUSTOMER money as far they can.
From the day one the sale executive/ relationship manager everyone in the showroom lie to their bones. I wonder how they are trained to lie in such a manner. If you confront them they will not pick your phone or give the phone to some random guy and ask him to speak as manger of the showroom.
I was forced to by extended warranty, accessories for 15K. Which I strongly objected
Relationship manager and showroom manager lie to me that XL6 alpha plus does not come with spoiler. Hence they have to put a stock spoiler and paint the spoiler to match the body color, for that they asked me to pay charges. They showed the stock seat cover and told me that they installed new seat cover. After dealing with them I am so confused what comes with car and what doesn’t? Going a step further after paying 75% of the amount they said, if I didn't buy extended warranty maruthi will not deliver vehicle on time. Maruthi will give preference only to the CUSTOMER who buy extended warranty. Using the waiting period for their advantage they are not telling about any offers available.
For buying 16L worth car I was given body cover, which was given to me after 20 day wait and they asked me to pay 600 extra.
Thinking of the car dealers/ Sales manager attitude makes skin crawl under. I wonder these happening due to under sight of maruthi over their dealer or maruthi is not giving enough profit to their dealer. As maruthi selling large number of cars, so why bother about the CUSTOMER. I have suffered enough and this will be my last car from maruthi.
Even though they don’t give ### about this review. I hope, I will live long to see your downfall.
Was this information helpful?
No (0)
Yes (0)
NEXA customer support has been notified about the posted complaint.
Jul 05, 2022
Updated by gashsiro
Above all a customer care representative from maruthi called to get feedback after purchase. Even before I tell her my grievance she cut the call saying will call you back and posted the feedback herself.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NEXA
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    2%
    Complaints
    454
    Pending
    0
    Resolved
    11
    NEXA Phone
    +91 11 4678 1000 [Press and Media]
    NEXA Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all NEXA contact information