Nexa — worst service experience

Address:

Baner, Pune, Maharashtra, 91

Hello team nexa,

One of our vehicle was reported to your workshop excell autovista, baner pune location for the accidental repair but due to some internal problems between workshop to workshop, they had transferred our vehicle to their another location which is excell autovista wadki, pune
The repair work has been completed a 2 months back and the bills are also paid at the same time. This case was running under insurance. At the time of vehicle delivery, workshop concerned person mr. Parshuram pakhare had stated that there seems to be some problem in steering column and it might not need to repair or replace but we advised him to get it done and they were on it with zero customer response. Our vehicle was halting at the workshop for the 15 days after the payment and the day at which they were going to deliver our vehicle to us. Your advisor/concern person was saying that this part can't be covered under insurance because there is no any accidental impact on the steering column. Now my question is 'if there is no impact then it should get covered under warranty else it should be covered under insurance. The same part was not mentioned in estimate then how can it get approved by insurance company?' after this scenario, we are being entertained by your concern persons and car is halting at our parking since last one month. We have again dropped this vehicle to you baner workshop 13 days before and in last week advisor was saying there is a problem with our gps wiring so the steering light is blinking on dashboard so i went to the workshop, disconnected all the gps connections and still there was a steering light i. E., problem was with steering column and not with our gps. Now workshop has replaced the faulty parts and not ready to cover this in warranty. Being your corporate customer, with the continuous followup with your workshop from last 2 months, you people did nothing but wasted our time and this is nothing but your lethargic behaviour. I need a fast solution over this. Please do the needful. I tried to call your tsm, ccm