Nexa — Wrong commitment for accessories

Address:

Rajkot, Gujarat, 360005

I jimit talati working as an assistant professor in one of the leading institute of saurashtra region. I am belongs to middle class family, three persons are depend on me (My wife, daughter & son). As we know that in india leading or victory company for four wheeler is maruti suzuki. And more important i am loyal customer of it because i am using four wheeler of same company from last 16 years. So, that’s why i took the decision for purchasing a car from nexa show room.
First i visit the show room on dated 19th july 2016 in evening at 6 pm with my whole family like with my parents. At that time we have zen estilo, and we have to purchase new car with replacing of it.
At the moment of enter in nexa show room one of the rm is attend to us by name (Mr. Sahil jaggi), his srm is (Mr. Ronak) and show room manager (Mr. Nilesh dave). And all the function and specification we got from mr. Jaggi and go for the long drive test of s_cross. Finally we decided that we have to go for the s_cross and very next day means dated 20th july 2016 give him token or booking amount of car is 11, 000 rupees. But before booking some commitment is given by mr. Jaggi in written and commitments are (Nexa provide you sheet cover, steering cover, sonex kit, tv screen, wheel cap and amount of diesel for 42 litters.) of the sigma model of s_cross. Than after we finnaly jump to the process of loan and decided that we take the delivery of car on dated 28th july 2016. We left the showroom at 8 pm.