Nike India — Amount Debited but order was not placed

I had ordered an Air Jordan low 1 on January 13 .
An amount of Rs 8545 was debited from my account but the order was not placed.
I had use SBI net banking.
I have been contacting Nike customer care but they have been telling me that my refund has been initiated but till date i.e on 21/03/23 I have not received my refund.
At first they said me to wait for 14 days, again for 10 days and so on . But no refund yet
Have been visiting SBI bank . And the bank only says they have not received the amount

Refund back my money NIKE .