Nike India — Complaint regarding track pants

Address:

Jaipur, Rajasthan, 302021

My name is aashish kumar arya. I am a regular customer of nike for 15 years. I bought one track pants of nike on 18 th may for rs 2800 from vaishali nagar jaipur. After using this for 4-5 days the pants have been torn. Then i showed it to the nike showroom salesman. They took it back and said that they will replace it after a few days. Then again i went after 2-3 days they were giving me new one but in blue colour. But my track pants was in black and i want black color. So i refused blue one and asked for black. They said u can collect black one tomorrow. Then i went yesterday for the black one. The store manager mr. Abhishek refused to give the new trouser and returned the torn one. He said it's not in our company policy. Even his behaviour was very rude. You are charging like a brand but your product is like a street shop and ur behaviour with the customer is not acceptable at all. I request you to either return my money or replace this trouser with a new one.

Thank you
Aashish arya
[protected]
Inspector of income tax
Jaipur