Nike India — Item Stuck In Customs No Response From Nike

Recently I ordered shoes from Nike website (Nike.com #G[protected]) which got stuck on India's customs. I asked Nike team to cancel the order and refund my money. its been 2 weeks already, neither they cancelled the order nor they refunded the amount. Is that legit website for ordering shoes, I highly doubt that, now i feel that they cheated me because they me that i would get refund mail within a week