Nike India — Money Debited two times but Order is not placed

The below email was sent on 26th Nov 2022. They said they will transfer this to Finance Team. But I am still waiting for their response.

I purchased Air Jordan 1 Mid on 25th Nov 2022
In the first place when I made the payment I got the error message that Ërror in the payment, please try another payment method."
I tried again and the second-time money was deducted and the same error message I received on the screen.
But I did not get any confirmation email about the purchase and still money shows debited from my account.

Shopper’s name: Shamala khobragade

• Shopper’s email (especially for PayPal payments we need the email registered there) : shyamal.[protected]@gmail.com

• Date of transaction: 26 Nov 2022

• Amount of transaction: 11, 507+11, 507

• Currency of transaction: Rupees

• Last 4 digits of the card : Netbanking used ( State Bank of India)

• Screen shot if possible: Attached

• Unique PayPal Transaction ID for PayPal payments : not available

Please help me in getting the money returned.