Nike India — Money deducted but order not placed

Address:

105 Sukhad Nursing Home Jamnalal Bajaj Ward

Hi
I ordered two items on 21 nov 2022 from your app, Nike Air max futura and a pair of socks, the amount of INR 14, 640 got debited from my bank account but a message of transaction failed popped up on the app & no mail regarding the confirmation of order has been received. I made payment with my HDFC Bank account.Tried calling several times to the customer care services but no clear instruction was given by them.Customer care people asked me to mail the issue but no valid email address is available, every time i mailed, the mail did not push through. Please look into it and provide appropriate resolution