Nike India — Money transferred but no order placed

Nike India — Money transferred but no order placed

T Trainstn from Jammu, Jammu and Kashmir Jul 12, 2022 Jul 23, 2022 This thread was updated on Jul 23, 2022

I have been trying to get a solution to my problem for the last five days. I placed an order for Nike Wildhorse 7 women's shoe on 7 July 2022 at 2.00 p.m. on their website. The payment was made via Amazon UPI for Rs. 8163.30. The money was transferred as the attached screenshot would show. My bank says it was deposited to the Nike bank in India—Yes bank. However, the order didn't get placed. My various attempts to contact Nike on the phone numbers provided didn't work because Nike, it seems, doesn't have an India-based number. I have chatted with at least three representatives on the site, who have all assured this will be taken care of and money will be reversed. It still hasn't happened. Kindly HELP! +1 photos Was this information helpful? No (0) Yes (0)
Nike India customer support has been notified about the posted complaint. Jul 23, 2022 Updated by Trainstn My complaint hasn't been resolved till date. Their customer care keeps saying that the money has been refunded and I should check with my bank. But the bank needs a proof of reversal, which Nike isn't able to provide (though do give the proof of transaction). The whole thing is bizarre. I haven't ever had such a problem with Indian websites!
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