Nike India — nike shoes worn out just using for one month/ no response from nike after sending a mail on[protected]

Dear sir / madam,

I wish to draw your attention to the defects/substandard material used in one of your product. This has been noticed by us after actual use of one month only.
Attached is the photograph of the product with the defect on the edge of the shoe. On the left foot it is clearly showing up whereas on the right foot it is just starting to show up. It is very clear it is the case of substandard material used in making the product.
Very, very shocking and surprising for us. Till now our experience with other reputed brand has been very satisfying and products have always been worth the value. We have been using them for many years. Now for the first time on the insistence of your sales team switched over to nike product. But unfortunately our first experience has turned foul.

I would request you to look into my complaint and resolve it to my satisfaction. So as to build our trust in your products.

For your information the product has been bought from ssipl retail ltd., shop no: 3, gandhi nagar, jammu. J&k. I believe it is authorized brand shop of nike in our area.

Hope to hear from you soon.

Thanks regards
Nain kaul