Nike India — not exchanging defective product

Address:

Bangalore, Karnataka, 560064

I had bought a Nike football boots from a retail store which costed me around 8k rupees. Within two months the shoe got defected physically on the left foot side shoe. One of the studs came off. And while buying I was clearly told that I would be getting a new one if anything happens to the shoe within the first six months. The same thing is even written clearly on the bill or receipt that I got while I bought the shoe. Now when I went back to same retail store and enquired about the process the store manager seemed like putting a false blame on me by indirectly telling me that the defect was purposefully done by me. He also tried his best assuring me that I have a very little chance of getting a new shoe. I'm still waiting for his call and need to know the steps I can take against the company Nike if they don't follow up with their rules.