Nike India — Payment error. Amount debited but order not placed. Has been 10 business days

I had placed an order of white/white AF 1 on nike App on 5/12/2022 for 8745(indian rupee)
here are the details of the transaction

it has been nearly 10 days and i have still not received any refund/Order didn't get placed .At least return my money if you can't place an order. The way you treat customers is unacceptable. Don't keep anyone's money like that. The thing is i already had sent out a mail regarding the same on the afternoon of yesterday itself with all the transaction details

Still They said to send another one.
Anyways, here are the details :-

I placed a second order on nike.com cause couldn't place order on first one and it debited from my account but order didn't place as well

FIRST ORDER:-

ts been nearly 10 days and i have still not received any refund/Order didn't get placed .At least return my money if you can't place an order. The way you treat customers is unacceptable. Don't keep anyone's money like that. The thing is i already had sent out a mail regarding the same on the afternoon of yesterday itself with all the transaction details

SECOND ORDER:-

Still They said to send another one.THey assured refund. So i tried to order again on the 6/12/22 . It failed again. i will attach both the transactions pdf and screenshot. Im sorry for the reorder just my love for the air force 1's
Anyways, here are the details :-
TRANSACTION DETAILS for 1st Order :-

Transaction Date - 5 Dec 2022
Value Date - 5 Dec 2022
Transaction Description - TO TRANSFER-INB Times of Money Limited-
Ref No./Cheque No. - [protected]IGAOTKRFM2 TRANSFER
Transaction Debit Amount - 8745 INR( Indian Rupee)

TRANSACTION DETAILS for 2nd Order :-

Transaction Date - 6 Dec 2022
Value Date - 6 Dec 2022
Transaction Description - TO TRANSFER-INB Times of Money Limited-
Ref No./Cheque No. - [protected]IGAOTNLNK9 TRANSFER
Transaction Debit Amount - 8745 INR( Indian Rupee)

Account Details :-

Account Name : Mr. ARYAN PADHY
Address : 15(2) BHABANAGAR 3RD LANE
MEDICAL CAMPUS
BRAHMAPUR SADAR-760004
388:Ganjam
Date : 5 Dec 2022
Account Number :[protected]
Account Description : LOTUS SAVING BAK AL OVD- NCHQ
Branch : MEDICAL COLLEGE CAMPUS, BEHRAMPUR
Drawing Power : 0.00
Interest Rate(% p.a.) : 2.7
MOD Balance : 0.00
CIF No. : [protected]
IFS Code :SBIN0002064
(Indian Financial System)
MICR Code :[protected]
(Magnetic Ink Character Recognition)
Nomination Registered : Yes