Nike India — Refund not initiated

I ordered a pair of shoes and a jacket from nike online store and the total was 14090 on 30 july 2022. However i cancelled the order withing 5 minutes of placing it. They haven't issued my refund. On their website they have mentioned that the refund will not be issued for cancellation as no money is deducted from the back account but it's simply on hold. I can see that in my bank statement it's showing that 14090 rupees have been deducted. Please help me with my issue.