Nike India — Refund not reflecting on my account

I am writing this mail to raise a complaint against my Order which was placed on October 1, 2022.
I was informed that the order could not get custom clearance in India and was returned to the original sender on November 1, 2022.

I wish to bring to your kind attention that it has been over 48 days since I have not recieved the refund amount of Rs. 14, 195 in my bank account. This is against your own company policy of completing refunds within 15 business days.

Nike claims to have completed the refund, however the refund is not reflected in my bank account till date. My bank has also confirmed that no money has been recieved till date.

I have called your customer care multiple times since November 12 and have recieved no help. Please note that it is your responsibility to ensure I get timely updates about my own order and do not have to request for my own hard earned money.

This is clearly a “deficieny in service” under the Indian consumer laws and the US consumer laws. There are several outstanding complaints against you of a similar nature on public platforms.

Please be informed that I reserve my rights to initiate legal action against NIKE and NIKE India if the complaint is not resolved within 7 business days of this email.