Nike India — Refund of online order not received

I have repeatedly written e-mails to nike for non-refund of my order (details as below). I have received an e-mail from Nike dated 24th August, 2022 that the refund was processed on 12th August and should hit my bank in next 7 to 10 days. Its been more then 10 days and i haven't received my refund. I want nike to take strict action and process this at the earliest since i have been following up on this for almost two months now. No resolution in next 7 days i will be forced to take legal action.

Name on the order : Vishant Arora

Email : [protected]@yahoo.co.in

Country : Gurgaon, Haryana ( INDIA )

Billing Address : house no. 119 sector- 45
Gurgaon Haryana - 122003

Transaction amount : ₹ 18, 695/-

Payment method : Credit Card

Name on the card : Vishant Arora
Card Number : 3126
Card issuer : VISA

Transaction Date : 26 June 2022