Nike India — shoe tear

Address:

Anand, Gujarat, 388121

I bought new shoe and it was tore by working at field & then i went for help at store situated at anand, gujarat, but they told we can't help you out for this case. I asked store person for 50% buy back, shoe repair or exchange. They told we will e-mail to customer care & then they gave answer after more tahn 25 days saying they just told we can't help you out you have to take new shoe. Nike don't help unless & untill they have any manufacturing defect in their items. Is this your policy with customer?
I bought of inr 7499.