[Resolved] Nike Outlet - Lulu Mall — Irresponsible Sales Staff | |
I walked in to the Nike store to pick up workout clothes. I wanted a pair of trainers and a sportsbra. First of all there was no female staff in the store. One of the sales guys came up to me and helped me pick out my size, aftwerwhich I went to the trial room. My mom was waiting outside for me. I asked my mom if she could ask the larger size of the sportsbra, and so she did. After waiting for around 5-7 minutes in the waiting room, I heard my mom ask the sales guy if he found size L of the sportsbra. He said no he couldnt. I distinctly remembered that there was a size L hung on the rack, so I got out of the dressing room only to see remaining 3 of the staff members checking out the store's computer and laughing at something. The only helpful salesguy was helping out another customer with some shoes. When I pointed out to the 3 of them there is a size L hung there, one of them just said it has another code- not the same one I asked for. And then went back to browsing or whatever he was doing on the store's computer.
They were the least interested to help me out in any way. I then picked up a size L trainers as well as they continued to browse the comp and giggle like school girls over some thing on it. There wasn't even a welcoming smile on their faces. It looked like I was disturbing their peaceful time there in the shop or something.
My advice to the franchise owner? Hire staff who are interested to do their job. Also it helps if they don't look like they belong on the road, with their long hair and crazy beard. Nike is a sports store. Get someone who knows a thing or two about it, and who can actually help out your customers. And Nike India should do a better job to see how these franchise owners run their store! Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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