[Resolved]  Nikon India Private Limited — FRAUDULENT SERVICE SUPPORT

Address:

Gurgaon, Haryana

I am owner of Nikon 3200 with 18-55 mm lens purchased in Aug 2013 Sl No 8167417. Due to water spillage by my daughter I sent my camera for service to service center at Bangalore for liquid cleaning and assesment of damages if any through Mysore collection centre Raman Colour Lab vide reference MYS000376.On getting the estimate I was shocked because the centre gave an estimate of Rs 19000-. The cost of a new body is around Rs 20000- whereas the estimate given is almost equal to new body.As per the company service centre there were no usable parts in the camera. 2. As per assessment the two main circuit boards, Shutter mechanism and LED Display has become faulty .During the spillage there was no battery in the camera as it was put for charging. Additionally on opening the lenses no water came out of the camera but some droplets were available on the view finder the same has been certified by the collection centre. There was no water in the camera. When there was no power source then there was low chance of shorting. Intially as per my assement the probable causes were the camera has been mishandled by the service staff or the service staff has changed the serviceable parts with unserviceable ones or the camera may have not been opened by the service staff. 3. I forwarded a mail to customer support they confirmed the total parts which need to be replaced is 06 and apart from that, the estimate also include labor charges and tax.The charges shared with you are standard charges keeping in consideration the condition of the camera. 4. I was out of station when the whole incident occurred. On returning back the camera was already returned back to my home. I came back on 24 Oct 13. After coming back I recharged the battery and connected my camera. After switching on to my horror the camera is working perfectly fine . As per the assessment all the camera components are unserviceable and needs to be replaced the camera was of no value. But I fail to understand how this miracle has happened whether in my hands or in the technician hands. The issue was intimated to the company the company has arrogantly without investigating the case has replied it is an electronic device and can fail any time