Nilkamal — Defective "Libra High Back office Chair parts supplied against order No.#12729

Address:	Residence:No.60, Mahanadhi Salai, ICF Employees Colony, Scheme IV, Athipet, Chennai-600058.
Website:	libra chair supplied is defective

I have placed order 16.2.2021 for supply of "Libra High Office" and remitted full amoun of Rs.13, 3348 on 16.2.2021. I received consignment on 26.2.2021. Nilkamal appointed firm's technical operator viisited my residence on 27.2.21and tried to assemle chair. But holes in the arm rest are not matching with the holes(tapped holes) in the Seat so he could not assemble tje chair and repacked. From 27.2.2021 onwards I was contacting over phone and Email to Customer Care several times reqesting arrange to attend to the problem. Till date nothing is done. A big consignment is lying in my house from 27.2.2021 obstrucing free movement of family memebers.
Customer Care personnel give. vague reply for all the Emails. No action is taken to resolve issue. Yesterday they sent a reply giving Complaint/Service Reqest No.30223709.
Already 12 days passed from day of receipt of shipment of defective item.
Kindly arrange immediately to supply new chair and take back the defective chair. Or else arrange to return the amount I paid.
Action taken may sent to mail address:[protected]@gmail.com. My phone No.[protected].