Nilkamal — Fungus all over tv unit

Address:muthanallur cross, sarjapur main road.

Fungus all over tv unit. When purchased the issue happened within 4 months and then company replaced whole unit. Now the new one us have same fungus issue and it is almost a year.

Company mentioned this is a rear case and it will not come back again. They also mentioned that none of their customers get this. But we have got it on the second piece they have replace with.

They do not have a proper customer support. Store person who sold the tc unit had left the job and now new manager do not understand the whole issue. Now he says he can only get the technician to our home to check on that.

Technician had come and he mentioned he raised a complaint be this diwali and then no reply. I kept calling him but he said all are busy with diwali and asked me to wait for another week.

After waiting he gave a contact number and I tried calling that person but he never picked.
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Nilkamal customer support has been notified about the posted complaint.
Verified Support
Nov 23, 2021
Nilkamal Customer Care's response
We apologize for the inconvenience caused.

We have informed our team of the issue faced by you. Kindly allow us time to get back to you with the best resolution.

Let us know in case of any other issues.
Verified Support
Nov 24, 2021
Nilkamal Customer Care's response
We apologize for the inconvenience caused.

Would request you to please help us with the product invoice and the address of the store from where the purchase has been done.

Kindly help us with the required details on our email ID -
furniture.[protected]@nilkamal.com in the next 24-48 hrs so that we can assist you accordingly with the best possible resolution.

Let us know in case of any other issues.
Dec 01, 2021
Updated by Naren Gunashekaran
Sent an email with the invoice copy
Dec 07, 2021
Updated by Naren Gunashekaran
No reply still. its been a while I had sent an email
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    Nilkamal  Phone
    +91 22 2681 8888
    +91 22 2836 1366
    Nilkamal  Address
    lot No 77/78, Nilkamal House, MIDC, Near Hotel Tunga, Street No 13 & 14, Andheri East, Mumbai, Maharashtra, India - 400093
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