Nilkamal — Requesting for removing spring of Mattress or other wise exchange hardy orthopedic mattress instead of existing mattress

Address:

Village-Debak, P.O-Mamudpur, P.S-Naihati

It is to inform that a Nilkamal Ortho Comfort Mattress has been purchased on 02.02.2021 from M/S Roy Enterprise Kanchrapara, West Bengal Pin - 743145 to use for back pain affected patients as per recommendations of doctors but it's spring/softness is not comfortable for a back pain patient. It has been purchased as per recommendation of M/S Roy Enterprise Kanchrapara because of the delar remarks was that it is a real orthopedic Mattress and it is good for Back Pain affected Patients and he has also been said that it is branded products don't worry take it without hesitation . During purchase it has been suppress that it is a Spring made Mattress and it's spring is not good for the above mentioned patient. It was requested to customer care of Nilkamal to send experts for removing its spring otherwise arrange to change a hardy mattress instead of existing mattress as soon as possible. In this connection several mail has been sent to furniture.[protected]@nilkamal.com on 10.02.2021, 12.02.2021, 15.02.2021, 20.02.2021 and 22.02.2021 s but no information has yet been received from your company nor any expart has been sent by your company to re-solve my problem. Hence once again requested to look into the matter and take all necessary steps to short out my problem. Matter may be treated as most urgent to help a Back Pain effected Patient.Your cooperation solicits the matter.
All invoice and relevant documents are enclosed for your ready reference.
My netive address is as under;
Village-Debak, P.O- Mamudpur, P.S-Naihati, Dist-North twenty four parganas, State-West Bengal, Pin-743166, Location- Near debak Bus Stop.
My Mobile No. is [protected] & [protected]