Nine11mall — Product not received and payment not refunded

I ordered sony bluetooth headphones on 29th Aug. 2022, for a payment of RS699/= through phonepe. Till now there is no response from nine11mall.com. I have written several mails to there customer care. the order no is also not given.
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DB-IP (01.09.2022)
IP address 139.59.72.114
Host name 782658.cloudwaysapps.com
IP range 139.59.64.0-139.59.75.255 CIDR
ISP DigitalOcean
Organization DigitalOcean, LLC
Country India (IN)
Region Karnataka
City Bengaluru
Time zone Asia/Kolkata, GMT+0530
Local time 21:17:52 (IST) / 2022.09.14
Postal Code 560056

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