NIOS — complain for nios transaction unsuccessful but deducted my balance

Dear sir, payment made form debit card for nios dled and transaction unsuccessful but deducted my balance 4545/- date, 30/9/2017. Ref no. D[protected]. Marchent tr i'd. [protected]. Pos.[protected] to transfer. Inn national institute ape please check and refund balance. Account no. [protected]. Rajesh behera mob no. [protected]. Udise code. [protected]