NMMC — hilton cold storage - sec 17 vashi - serious hygiene concerns

Address:

Mumbai City, Maharashtra, 400705

I am a regular customer from hilton cold storage which provides frozen meat and i have serious concerns about the hygiene and segregation which is maintained there. Meat is very vulnerable to contamination and hence the complaint.

1. Segregation - all kinds of meats (Pork, chicken and others) are being served and there is no segregation of the meats while storage and also while being chopped up. This is not only a health issue but also issue which affects the religious and preferences sensibilities of customers due to mixing of meats.
2. Cleanliness - the wooden cutting block is not clean and is not covered when not in use. Flies and other insects profligate which can lead to meat being contaminated
3. Cleanliness - the way the meat is cleaned. Handled and stored is pathetic. No care is being taken to keep the meat on clean surfaces - sometimes meat is kept on exposed and dirty freezer tops which can lead to contamination of meat. Also while cutting up the meat, it drops to the floor and its just picked up and packed to customer. No care is taken to not drop the meat pieces, or clean it.
4. Cleanliness - handling. No plastic hand gloves (Disposable) are used by employees to handle the meat. Also dirty cloth is used to wipe the meat and remove skin from chicken. Same cloth used to wipe everything!!!
5. Cleanliness - employee awareness. Employees don't have any sense or awareness of what they should be taking care of leading to many of the above mentioned issues. Also they don't have customer service mentality and instead of correcting issues pointed by customers, they just plain ignore the customer complaints.

These are some of the basic observations - i am sure there are many more issues in the way the meat is stored in the freezers and if there is a back up electricity source for keeping the meat at a certain temperature.

Nmmc should have a department which inspects and certifies all such shops and there would be some guidelines which must be followed for such shops to operate. This needs to be revisited.