NMMT Bus — Bus no 71 did not stop at stop PALAVA GATE NO.4

I was standing along with old person aged around 65 or 70. Bus came after 45 minutes and old man was already exhausted standing under sun. Bus arrived at stop and we were in clearly standing in the view of bus driver and raised hand to even stop the bus. However bus driver did not stop the bus at the stop. I ran however bus went ahead, old man fainted and fall on the ground. People pick him up and made to sit for some time and he was waiting for another bus. i had to take auto as i cannot wait for another 45 minutes.