NMMT Bus Complaints & Reviews

Dear NMMT Team,

I would like to bring to your attention an issue that I have noticed frequently while travelling by NMMT buses.

Sometimes, a passenger makes a UPI payment for the bus ticket, the amount is debited from their account, but the ticket is not generated on the conductor’s machine/app. This creates confusion for both the passenger and the conductor, especially when the passenger has already been...

Subject: Complaint Regarding Rude Behaviour of Bus Conductor

I was travelling on this bus on 12/09/2026. I did not have cash with me and had only GPay/UPI available for making the payment.

I informed the conductor that I did not have cash, but he insisted that I pay in cash. When I politely explained that I did not have any cash and requested him not to force me, he responded rudely by saying, “You are talking...

In ulwe from kharkopar to Nerul Bus no. 17 is getting delayed or cancelled frequently in the morning. There is a bus stand outside my building called "Tejas Heights" and every morning between 05:50 AM to 06:30 AM there were frequent buses for Nerul. But from last couple of months bus no. 17 is getting delayed or coming very late which resulting into train missing which led to late office reaching. Even on nmmt app of bus is showing but there...

There are no busses available at the time of 5 pm to 7 pm from panvel towards the vashi and all....

NMMT Bus was not available for 75 minutes on 22 June 2026, MOnday from 8.20 till 9.30 from OES college sector 12 Vashi (till Powai)
Again, today on 24th June buses are missing.

Hope you have courtesy for the commuters and understand the pain of common man going to office

Please be human and show humanity if possible. INcrease the frequency

Already i have given letters to MR. Sanjay Khedkar...

I would like to lodge a serious complaint against the driver of an NMMT bus operating on Route No. 115.

On 24.04.2026 at around 9.45 am, while traveling from Moraj Residency (boarding time 8.05 am) to world Trade centre ( 9.45 am), the driver behaved in a highly rude and unacceptable manner.

The bus was halted at a traffic signal at eastern freeway for approximately 15 minutes. During this time, passengers outside...

Dear Sir / Madam,

I am Mrs.Chetna Thapa parent of a student who is traveling 23 bus no. But conductors are charging full tickets for students who below 12 year. Students not got the identify card as you knows schools just started, but for age proof we are showing Aadhar Card then also conductors are not accepting.
As I know Adhaar Card is National proof.
I need reply for this Adhaar Card is acceptable or not...

I boarded a 125 bus from iit main gate to gandhinagar bus stop and didn't have change so i gave a rs100 note to the bus conductor and to my surprise he said the bus driver to stop the bus and i was thrown out of the bus as he did not have change. This is a very disrespectful behavior and i hope that this thing does not happen with any other person....

This is the below schedule plan as per nmmt time table:-
Non a/c route no : 18 -: vashi bus stn.
To ulwe node sec.17 via palmbeach

Ulwe node sec.17.
First bus : 05.55
Last bus : 22.20

...
It has been observed for past 2 weeks buses on this route has not been plying regularly in morning hours between 6.30 am to 7.30 am. There are many school going children for whom this is the...

Dear sir,
I am daily traveling from belapur railway station bus stop to roadpali by kalyan bus.
Bt due to some irresponsible goverment employees bus didnt came on time from a week.
When anybody asks for reason they told us that bus is unavailable but at the same time there are to many buses standing vacant on the stop.
Please save us from such govermemt employees.
I hope some body will read this and take...

23/01/2017
Respected Sir,

Rude Attitude of Driver.
I have experienced a very rude and inappropriate behavior of a Bus Driver in Bus no. 30 at Uran Pensioners Park morning 9:56 AM, Bus while travelling from Uran to Belapur.
The Bus Driver, never stops the Bus, in-spite of Passengers, waving their hand for the same. this has happened Thrice and that's the reason I, Lodged a complaint for the same. Its the...

I am a regular traveller both UP and DOWN from Mulund / CBD and vice versa and holding a monthly pass. Yesterday i. e. 12th April I waited for the bus route 123 at CBD for nearly two hours from 5.30 PM and was given to understand that all A/C Bus route 123 are cancelled due to lack of staff availability which I find is ridiculous ?? Commuters like me are paying the exorbitant price of monthly or quaterly pass from the nose as compare to other...

Date-07.08.2024.Bus No.71(Belapur to Kalyan Via Taloja MIDC) - the bus is not on time from 8AM -9.00AM, only one bus or two buses but as per scheduled there are 3-4buses same condition in the evening some buses are literally empty going because there is no idea about next bus, there is so much crowed for bus and talking to In- charge and conductor/driver they are offended
and they giving reply as they are not supposed to send bus on time. The bus will cancel any time, there is no frequency of buses there is so much on going daily traveler who supposed to go to offices on time but due to lacking of bus the crowed is increase and not go to office on time.so i request to NMMT Head to look on this and increase the frequency of buses and please tell driver and conductors or in-charge to behave properly with passenger.

125 bus not halt at sham nagar stop

Respected Authorities

is third time the mmt AC bus number 125 is not stopping to srpf camp while going to wards vashi.
the same bus driver is not stopping the boss every time in morning 8:35 a.m. where is the bus is only 80% full still he is not stopping the bus every time.

request you to kindly text stirict action against bus driver who are doing whatever they feel like.

Thank you.

Binay sharma
[protected]

The bus 125 AC doesn't stop at Bandongri kandivali East anymore, I've waster my time waiting for it twice, if the bus is discontinued officials should remove it from official websites and if it's not then it should definitely be discontinued for bad frequency, irregular timings and changing of routes.

The bus is very late...the bus never comes on time...you are causing problems to the office staff and school students..your staff is also not behaving properly we asked about the bus they just say it will wait for Some time but another bus comes after 1 hour. .. second route buses are available on time but 45, 43, 52 are always 1 or 2 hours late.. we are not stupid to wait here for so long... Plzz make more buses available for us as a humble request.

I'm daily travelling from hiranandani highway Kharghar to vashi bus depo. Since last two days bus driver argued with me and told to get down at Navratna hotel stop at vashi which is one stop prior to vashi bus depo. I have take ticket for vashi bus depo at rs.19, but bus driver forcefully got down me at Navratna hotel stop. Another one lady is sitting in bus while he is going ahead, after asking driver said that she is my wife and she will not get down. The driver is very arrogant. Ticket pic is attached.

I'm daily traveling to hiranandani to vashi bus depot by vashi bus depo bus. But driver argued and told to got down at Navratna hotel bus stop as I have take ticket for vashi bus depo by rs.19. another one lady is also in bus but driver not getting down her and after asking he told that she is my wife. And suggest me to take ticket for turbhe depo. While I want to travel only upto shiwaji chwok at vashi. Driver getting down me one stop prior of my ticket

I was travelling today from shiravne village in AC 55. I gave 30 bucks to conductor ( 10 rs note was torn ) asked him to give me scanner. He started abusing. Bus was too crowded. He was continuously blabbering. I gpay’d him 10 bucks and got down at Kharghar station stop ( ticket was taken till sector 35, Kharghar)

Driver Is Driving Rash he has almost accident 2 3 Vehicle and Run away and Not Stop
Bus is Of Airoli Bus Depot
Bus No 144
AC electric Bus

Respect sir/madam

I'm every day going nnmt bus no77which is from shantivan to panvel railway station after 10am next bus come alwys 11.30 middle bus never come plz done something because this is one of the travelling source for every middle class person

I reside at Meghmalhar Gruhal-Sankul and their is a bus stop named 'Meghmalhar' just beside the society. Buses never stop for the passengers to board the bus and we commuter passenger always have to hop the bus stops for the buses . This pattern of skipping the bus stops is commonly seen in bus no. 9, 18, 55, 20 . Please take an action against the respective bus drivers and conductors for blindly skipping the stops and harassing the passengers .

Dear Sir,

It is my humble request to you to please consider increasing the NMMT Bus Operations of Bus 110AC which runs from Kharghar Jalvayu Vihar to Mantralay.

I travel to Mantralay everyday from Navi Mumbai using this bus and it has been over an year. However I have not once found a seat after I aboard. There only a few buses 3-5 running on the route.

Further every week to week, I witness increase in commuters travelling by this bus. Many standing commuters express the same disappointment and frustration as me.

The bus is very good quality, AC built, electric however the inertia is very high and several commuters of my age (55 years complete) cannot keep up with it

I’m humbly requesting to consider increasing a few 110AC buses. I would very grateful if you could accept my request.

Best regards,

Mr. V.

Please make a route for busses Direct from dombivli to kharghar railway station as many students are traveling daily they find it difficult to change 2 buses with heavy bags and kits it will be really helpful if you make one bus from dombivli to kharghar

Most of the seats of bus no. 43 and 45 from Kharghar railway station to Taloja phase 2 are loose. Hand support above heads are almost all loose. Ticket rates have increased and frequency of bus and maintenance has decreased. Buses are too small for already grown population. Please check and solve the issue ASAP

No bus available Purna bus

Hello
Today I was driving my car from Kharghar hiranandani to ITM signal
The Bus driver was purposely trying to block our way on the way at Jaswant sweet signal
The bus was about to touch my car and when we tried to stop the driver he started abusing us.
If my complaint is not getting solve within 2 days then I am going file the complaint about the driver in police station and against MMT bus services.
I am pregnant and during pregnancy this kind of behaviour is not at all tolerable

I work at Thane and whenever I stop 131 bus it doesn’t stop. I stay at Navi Mumbai that’s the only direct bus route available. Please help

Sir i was traveling from speghetti to Kharghar railway station in morning bus no 5505 around 10:15. The conductor of these bus is argued with me because of only 3 rupees change he even disrespect me in and continue threatened me and abuse me, please take a stick action against him I attended ticket, he even not gave me change of my rupess