NMMT Bus — nmmt bus break down near shops at 9.05am

Hi sir/madam,

Today morning we were traveling by nmmt transport service bus no. 144 travelling from andheri to airoli, but the bus was break down near shipz sez (Refer snap attached) at 9.05am due to some steering pipe was brocken.

Conductor and drive told us within 15 minutes next bus will come we will send by that bus to all of you but the next bus came at 10.20 am during this periods we had called control room threes and asked them about bus.

Next bus no. 5470 (Name plate last four digit numbers) only after more then 1 hours at 10.20 am, you are telling 15 to 20 minutes nmmt bus frequency having but it took more then one hours and that our one hours wasted on the road and we got late to reached our office. I think we asked who is sitting at andheri they said some mr. Thaku was posted at andheri station at that time. We are not getting what is going on because no. Of double decker and mmrda’s ac buses of best were coming very well during that periods but why your nmmt bus only was stoked in traffic we were not understand that on the same road from andheri station to this rout???
Kindly do the need full steps and take appropriate action to avoid such things.
Kindly acknowledge us by return mail.

Thanks & regards,
Amit