NMMT Bus — no proper servicing of the busses in airoli

Address:

Airoli, Mumbai City, Maharashtra, 400708

This is really frustrating that the NMMT busses are not even serviced properly. The bus that I took from Airoli sector 5 (144) first of all came 20 minutes late despite of it starting from the airoli depo, then it broke down after reaching two stops. Further we were shifted to another bus 144, it was over crowded, it reached Gandhi nagar and this bus too broke down. What kind of facility is this provided?? Are we not supposed to reach on time to work? Or should we keep spending money just by switching buses because of such reasons.