Nobroker Home Services ( Home Renovation) — Money refund request

Address:

Bangalore,whitefield

I opted NoBroker home renovations for my flat in Bangalore. i paid advance for my project. The design phase was literally so slow. The design scope was for false ceiling, and minor Puja unit modification work that itself took about 3 weeks time, and post design completion they shared revised quotation with revised labor and increased persft prices for materials used. I asked them to give justification in price escalation since delay was from their side the overall process from site visit and design for small activity took about a month time and why i should pay price escalation on material and labor cost. I agree if design wise any running feet or volume increase that is justifiable but why should I pay prices on labor or material cost other than agreed upon prices as per agreement.
They later said they will revise and share new quote. To my surprise in revised quote they corrected few items costing back to the first quote and escalated prices of other items/tasks and they said that is due to MRC revision ( their internal price changes) and their management has asked to give quote according to new prices

Their quotations keep changing with every iteration...and the values they display are not legible...i could have understood if marginal cost escalation the changes were so dramatically fuzzed that no one can belive. I have decided to bring into consumer forum for below reasons
1. Work delay caused by Your (Nobroker) team, due to their inefficiency or higher TAT, u should not make customer pay for it
2. Quoted prices doesn't justify...it only looks like an attempt to compensate overall price by lowering one item and increasing the price on other item
3. They create a whatsapp group against evert project and add a train of multiple people they call it team, they provide a standard escalation matrix from SPOC, relationship manager, PM etc.. and on ground realty those contacts are not much of helpful

Relationship manager who was my first contact was never reachable, City manager or any other lead given in escalation matrix hardly respond to my emails or whatsapp, they only keep You waiting

I have got my money stuck about a month and half wait/delay and no progress on ground in reality. I regret my decision for opting nobroker services, i should have opted for alternative brand or other trusted contacts for these services