Noise — Damaged product received after repair

Address:	Nexxbase Marketing Pvt Ltd Khasra No-146/25/2/1, Jail Road, Badshahpur, Gurugram, Haryana-122101
Website:	www.gonoise.com

My bluetooth neckband was not working on the right side. The product was within warranty period. So I registered a complaint on GoNoise website (ticket number 587862) stating the same. They arranged for a courier facility to pickup from my home and deliver to their facility. I received a email few days later stating that the product has been repaired and that it has been dispatched from their facility.
Upon opening the box containing the supposedly repaired product I noticed that it was damaged on the left side. I again registered a complaint on the GoNoise website (ticket number 607023) stating that I received a damaged product. They again arranged for a courier facility to pickup and deliver the product to their facility. After a few days i received a email stating that they have received the product and it is physically damaged and requires hardware repair and that I should pay ₹699 for the same.
Please note that the product is within warranty period and the physical damage was not caused by me.
So I should not be asked to pay any amount for repair.