[Resolved] Nokia — 5 trips to service center and still phone not working | |||
I have a couple of months old Nokia 520. IMIE NO : [protected]. I am facing some problems with the phone for last 2 weeks. I have already : Made 5 trips to Nokia Service Center in Noida. Spent over 6-7 hours waiting while the phone is being repaired. Have been given the phone back after repair 3 times. I spent hours fixing my address book, email setting etc. After all this the phone doesn’t work for 1 full day. I am simply sick and tired of running back to the service center. I don’t have time and energy to waste . When I bought this phone I thought I trusted the Nokia brand and the service quality. I am disappointed with both. My question to Nokia is why you make phones that you can’t fix. Why does your service center give back a phone that’s going to start giving troubles within a day? I want to know who heads the organization and what are they going to do about it. I am not going to run after any service center and waste my time to get it fixed and it fails again. RKB [protected] Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved | |||
 1 Comment | |||
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SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
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Sorry to hear about your experience. Please write to us on [protected]@nokia.com and provide us with the following details:
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Nokia Care Centre - Yes/No
We will have someone from the team connect with you.
Please mention your name on subject
Do include the complaint link in order to speed up the process.
Regards,
Nokia India Team
We would like to inform you that we are changing out contact email address to [protected]@nokia.com. Would request you to please write to us at [protected]@nokia.com going forward.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.