Nokia — bad service and inappropriate behaviour of customer care

Address:

Gautam Buddh Nagar, Uttar Pradesh

I bought nokia lumia 720 in june 2013. since then, it is two times i have faced the same issue that mic is not working.. last time i went to customer care centre in noida sector 2, they returned the phone saying we have factory reset it and its working fine. Again faced the same problem, I reset the phone myself and it didnt started at all. after 2 days of submitting the phone in nokia care, i am said that water has gone in your phone and it cannot be repaired here. When i asked how can the water go inside when it has simply stopped working after i reset it.. the person said that while talking on the phone, moisture gets inside. I have heard this reason for the first time...
Besides this, When i called them at first, a female employee picked up the phone and after just half conversation she said call you in five minutes. I waited for the call but it didnt come, Finally i called them again. this time a male employee picked and said that no it wasnt disconnected. When asked the status of my phone and what they are actually fooling me, i could hear these people laughing. This behaviour from a reputed company like nokia is not expected. Highly disappointed from the service. Once i receive my phone back i m not going to keep with nokia any more