Nokia Care — Fraudulent cell phone repairing by the service centre

Address:

New Delhi, Delhi

On 12th March 2015, My Nokia Lumia 625 developed some problems and couldn't switch on. So I submitted my phone to NOKIA CARE, Communications Solutions F-26/4, Okhla Phase 2, New Delhi 110020 on 14th March 2015 for repairing. The only problem my phone had, as informed to me by the service centre was of some fault in the motherboard, and everything else was working. My phone's IMEI number was [protected] when I submitted it to the service centre. On March 19th 2015, I was given my phone back against a charge of Rs 3450.00 citing motherboard repair, but the service centre also informed me of having removed the 3.5mm headphone jack saying that it was not working, even though it was completely functional when I submitted them my phone. Moreover the phone's IMEI was now changed and was now [protected]. This means that the motherboard was not repaired but instead replaced with a refurbished one that did not have a headphone jack. The service centre gave me a warranty of 1 month on its service. My problems did not end here. On 22nd April 2015, the phone went dead again, just 3 days after their so called warranty period of 1 month ended. This means, that I was cheated with replacing my phone's motherboard with an old and faulty one instead of repairing my better conditioned motherboard. Having even payed exorbitant price for repairing could not ensure proper working because the service centre makes fraud services of the cell phones with replacing the internal parts of cell phones and fooling the customer that they have repaired it.