[Resolved]  Nokia Care — Screen broken and replacement

Address:

Bangalore, Karnataka

Dear Sir, Greetings!! First of all I had accidentally drop my phone Lima 720 which, for the record it was for the first time I'eve dropped it, and the screen was totally cracked, but the touch was still working perfectly, the same day I went to nuke care using Here Drive apps to find the nearest Nokia Care with the same phone, with the thought of it just a screen crack I went direct without first doing my research on it, and so they said that they have to change the whole display, I was kind of shock since the devise is still working perfect, they told me that the screen cannot be separated and then I ask them how much is the estimation and they told me that they will get back to me after in an hour and also told me that if I want to take back the device without repair which I do have a choice and so I left the device with them, after waiting I got a call and they told me that the estimate is about 7k and if I want to repair they will repair in an hour but since it is not just a small amount i prefered to go and meet them in person so I went there, since I don't have that much amount to repair I told them that i will take the device back and will come back when I got the money to repair it or else find another way to fixed it if there is any other way cheaper, but then I was told that it is not possible to receive the device in working condition as it is before as they dismantle it. So, they asked me to leave the device with them until I can pay the amount. I was kind a shock when they told me this, since I'm not so much familiar with such device repair I got nothing to say. But with my little research i came to know between the touch screen digitizer and LCD, which is also partially attached and can be separated and in some places it's a lot cheaper. Well the point is that, is it right for the Nokia Care to capture my device and not allowed me to take it back as it is and saying that it is all dismantle, until I can pay for the repair. What if I can't never pay that 50% of the device price for the repair, will I also just loose the other 50% . Well thus it mean that I am a customer without a choice.