Its been 75 days now and I am still waiting for a solution from Nokia Care for resolving the 1% charging issue on Nokia 6 mobile.
When I initially handed over my Nokia 6 mobile at Nokia Care centre in Mysuru, Karnataka, India on 20th September, 2021, they gave me an assurance that the issue would be resolved as soon as they get a chip delivered from their Bengaluru centre and that the mobile will be delivered to my home. I was then happy with the promise of such personalized care.
However, even after one month there was no response and I raised the issue with the Nokia mobile care team ([protected]@hmdglobal.com).
Each time the online support team promises an early solution but there is no actual solution provided even after 75 days as on date. The chatbots are a novel way of repeating the same standard reply, without actually understanding the issue.
I hope this platform helps me in getting an early solution as the channels of communication with Nokia have failed badly and my patience is also running out.
Has the Nokia India lost all technicians capable of providing solution or this is the standard at Nokia.
The Nokia management team needs to look at this very seriously.
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