Nokia — Complaint about nokia service centre

Address:

Baruipur .Kolkata - 700144

I lived in Baruipur near Kolkata .pincode - 700144
I have loudspeaker problem in my nokia 5.1 plus so I contact to the service centre in Baruipur. They charge 1380/ rupees to solve this. I pay that money and after 2 hours they bring my phone back. I checked it that the loudspeaker works as normal but when I came outside of the centre and try to unlock the phone to make a call but the fingerprint does not works ..the fingerprint setting option also lost from the settings. I bring my phone back to them about the fingerprint then they say there is little crack in strip of fingerprint. I asked them why they ignore this to tell me before the phone delivered though they know it . They say me to bring my phone back after 5 or 6 days to the care to change the fingerprint at free of cost. I go to the care today to solve this . After waiting of 2 hours they show me the damage back glass of my phone ..they tell me you have a little crack on your back glass and when we make it out to change fingerprint then it happen.. it is totally thier mistake not mine . They should be informed me before why after every mistake. Now they fit a white back glass in my phone which not suitable me . I say for the blue back glass then they charge 1000 for this. Why should I pay for their mistake? They didn't take proper care of my phone . This phone is specious for me that's why I didn't tell them anything.