Nokia — Customer service in Mapusa-Goa misleading customers

Address:

h. no 128, Pingal Assolda

Before lockdown, in may i got my phone checked for software issues with the nokia customer care in mapusa city(GOA). they said i would have to leave my phone for the replacement but since i dint have my data saved i took it back and unfortunately got infected with covid which was a month in quarantine. following which a state wide lockdown was imposed in Goa.
as soon as this lockdown was lifted i called up on [protected] and asked them if i could come back to get my handset replaced, to which the attendant replied that the engineer is gone back to his village and they have to find a replacement. she also told me that 'The warranty will extend by a month'.
my warranty got over on the 15th of august and today(01st sept 2021) when i went back. the attendant had the audacity of telling me thta she meant the warranty would extend one month from the date of the lock down lift. does that even make sense. i tried to find the contact no. of the manager but he is no more so im seeking some action from the company directly. Thank you for your time. everyone's time needs to be valued.