[Resolved]  Nokia — Faulty device selling by nokia

Address:

Satara, Maharashtra

Sir/Madam, I purchase a Nokia Lumia 925 on dated[protected] after a purchase I face lot of problems with that phone firstly I face hanging problem with that and have to stay one day for discharge a phone after discharge I restart the phone then the phone was working normal and immediately call to shop where I purchase the cell shop namely GD Cellcom Pvt. Ltd., Shop No.3, Om Chamber Survey No. 1329/39, J.M. Road, Next to Hotel Panchali, Pune-411 005 (Nokia Priority Dealer) Phone No.[protected]. the one person attend the phone I said them the phone was having hanging problem and it’s also over heat then they said use phone for 15 days after that if you having some problem we will replace with new one then I satisfied with discussion but after 10-11 days after the phone one day restart automatically and start again having blue screen after that tomorrow I am going to Nokia Priority at Pune where I purchase a phone they said we could not do anything it is almost 7-10 days ago you purchase a phone and replacement warranty only 3 days after purchase a product you have to contact to Nokia Care Center I discuss with them lot of ways but they could not listen anything then I am going to Nokia care situated at F.C. College Road their they said wait for 15 minute we check what problem then after they come with phone that time phone is working properly then I said their phone giving lot of problems please if you can replace that then they say we cannot replace at here if our main boss says replace the product then we can do then I demand to talk with their boss then they said boss is not here if next time you have any problem we will definitely meet our boss else talk with our boss now your phone is working properly you may go then I said I coming from at least 100 km for that phone where I lived there your outlet is not available if we facing every time that problem then what I could do every time I am coming here and repair my phone even the phone is new one please do anything then they said sir you go your phone is now properly working and in future you not facing any problem to that then I am coming at my home but after some days I facing same problem the phone is lot of time hang, restarts lot of time and now a new one problem persist every incoming call, when any call I attend at first I listen a blast sound I can’t just understand why I think the front one sound is defective then I use head phones then still I face that problem then I use Bluetooth headset then the problem solve I still not understand why and as well as when I restart the phone the problem is disable for 2-3 days and after that starts again please sir do the need full action on that as soon as possible. for more information i copied here my conversation with Nokia through Mail. "Sir/Madam, As per telephonic conversation with your representative on dated 11.11.2013 he said that the phone is ready and you can receive your device in 2 working days it was dispatched you just called tomorrow it may be possible it will come but i called at Baramati they will said it is shown at system that your device is dispatch on 11.11.2013 and it will come here within 5 working days. why you telling such if higher management said it will be received on 2 days then the service center said to us that it will come within 5 days why the difference in all that it can you assume that persons are fools and they have no other work they only have a work to follow-up you if you going through hole mail you will recognize that the device was to be received in maximum 8 days as per your commitment but still i understand and wait 15 days but still you said it is not possible even you again committed that it will received at least tomorrow on dated 11.12.2013 and Baramati care center said it will come at 16.11.2013 why you getting such complications. I only said if this is your service then i will try to in future if i want to purchase device i will choose other manufactures as well as i seen personally that my relatives and my Friends will not connected to your service that sit. This is for your information. Thanks&regards, Rushikesh Bankar. At.Post.:- Sakharwadi, Tal.:- Phaltan, Dist.:- Satara, Pin. 415 522, Maharashtra. Mobile No. : +91 [protected] E-Mail :- [protected]@hotmail.com > Date: Sat, 9 Nov 2013 14:26:15 +0200 > From: contactcentre.[protected]@nokia.com > Subject: The Service Request Number is 1-[protected] [SR# 1-[protected]] > To: [protected]@hotmail.com > > Dear Rushikesh, > > > Thank you for e-mailing Nokia Care. The Service Request Number is 1-[protected] > > This e-mail is in reference to concern with service provided by Nokia Care Centre. I regret for the inconvenience caused to you. > > In response to your mail, I would like to inform you that your case is forwarded to our concerned department and they will contact you in this regard at the earliest. > > Thanks & Regards, > > Gaurav Vijay Vargiya > Nokia Care Representative > India > > > [THREAD ID:1-6SDYY1D] > *--*--*--*--*--*--*--*--*--*--*--*--* > > > > -----Original Message----- > > From: [protected]@hotmail.com > Sent: 09/11/2013 09:35:07 AM > To: Nokia Care <contactcentre.[protected]@nokia.com> > Cc: "[protected]@nokiacareindia.com" <[protected]@nokiacareindia.com> > Subject: RE: The Service Request Number is 1-[protected] [SR# 1-[protected]] > > Sir/Madam, > > As per our previous call since 10-11 days ago in your side, one representative said that " Your handset is received to us it will be repaired in 8 maximum days and it will given to you but still i not getting any information about the same please let me know what is the problem with the same. > > Yesterdays on dated 08.11.2013 i was called at Baramati center where i submitted the same but they failed to given me any information and said the handset is still not come here whenever it will come we will inform you. > > This is for your information. > > Thanks&regards, > Rushikesh Bankar. > At.Post.:- Sakharwadi, > Tal.:- Phaltan, Dist.:- Satara, > Pin. 415 522, Maharashtra. > Mobile No. : +91 [protected] > E-Mail :- [protected]@hotmail.com > > > Date: Wed, 30 Oct 2013 06:03:07 +0200 > > From: contactcentre.[protected]@nokia.com > > Subject: The Service Request Number is 1-[protected] [SR# 1-[protected]] > > To: [protected]@hotmail.com > > > > Dear Rushikesh, > > > > > > Thank you for e-mailing Nokia Care. The Service Request Number is 1-[protected] > > > > This e-mail is in reference to the concern with service provided by Nokia Care Centre. I regret for the inconvenience caused to you. > > > > In response to your email, I would like to inform you that the case has been forwarded to the concerned department. Our representative will contact you at the earliest. > > > > Thanks & Regards, > > > > Sahil Sharma > > Nokia Care Representative > > India > > > > [THREAD ID:1-6SDYY1D] > > *--*--*--*--*--*--*--*--*--*--*--*--* > > > > > > > > -----Original Message----- > > > > From: [protected]@hotmail.com > > Sent: 29/10/2013 10:05:36 AM > > To: Nokia Care <contactcentre.[protected]@nokia.com> > > Cc: "[protected]@nokiacareindia.com" <[protected]@nokiacareindia.com> > > Subject: RE: The Service Request No. is 1-[protected] [SR# 1-[protected]] > > > > Sir/Madam, > > > > As per our discussion here i sending the required details are as follows: > > > > 1. Full address of Nokia Care Centre. :- > > > > Easy Communication. > > Opp. Punjab National Bank, > > Bhigvan Road, > > Baramati. > > Contact No. :- +91 [protected] > > E-mail :- [protected]@nokiacareindia.com > > > > > > 2. Job sheet number. :- > > > >[protected]/131028/4 > > dated:- 28/10/2013 > > > > This is for your information. > > > > Thanks&regards, > > Rushikesh Bankar. > > At.Post.:- Sakharwadi, > > Tal.:- Phaltan, Dist.:- Satara, > > Pin. 415 522, Maharashtra. > > Mobile No. : +91 [protected] > > E-Mail :- [protected]@hotmail.com > > > > > > > > > > > > > > > Date: Sun, 27 Oct 2013 13:20:56 +0200 > > > From: contactcentre.[protected]@nokia.com > > > Subject: The Service Request No. is 1-[protected] [SR# 1-[protected]] > > > To: [protected]@hotmail.com > > > > > > Dear Rushikesh, > > > > > > > > > Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected] > > > > > > This email is in reference to the concern with service provided by Nokia Care Centre. I sincerely regret the inconvenience caused. > > > > > > In response to your email and as per the updates received from our backend team, I would like to inform you that there is no provision or pick up facility of your Nokia Lumia 925. > > > > > > Further, in order for us to assist you in best possible manner I request you to submit your device at Nokia Care Centre and after submitting your device to Nokia Care Centre, kindly revert us with the details mentioned below so that we can assist you in the best possible manner > > > 1. Full address of Nokia Care Centre. > > > 2. Job sheet number. > > > > > > I recommend you to take along the proof of purchase receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines. It is recommended that you need to take back up of your personal data before submitting your phone at the Nokia Care Centre. > > > > > > I recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines. > > > > > > For location of a Nokia Care Centre nearest to you, kindly access the following web link: > > > http://www.nokia.com/in-en/store-locator/ > > > > > > Kindly follow below mentioned steps in order to take back in your device. > > > > > > Start Screen > Settings > Backup > > > > > > Note: For backup procedure you must have a working data connection > > > > > > > > > Thanks & Regards, > > > > > > Jitender Mangtani > > > Nokia Care Representative > > > India > > > > > > > > > [THREAD ID:1-6SDYY1D] > > > *--*--*--*--*--*--*--*--*--*--*--*--* > > > > > > > > > > > > -----Original Message----- > > > > > > From: [protected]@hotmail.com > > > Sent: 26/10/2013 07:24:01 PM > > > To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com> > > > Subject: RE: The Service Request Number is 1-[protected] [SR# 1-[protected]] > > > > > > Sir/Madam, > > > > > > Today i received called from your side and the number is [protected] were i received the call, he said me submit your set at Care center and give us job sheet no but that hole month I am too busy in my company work even company not given a Diwali vacations so i am not able to going at Pune and submit the same, i requested you to that, is this possible to send you the set directly through courier and if this is possible then please send me the address where i have to courier the same. > > > > > > After sending courier i will send you the POD details with full information. > > > > > > Please try to understand and allow me to send through the courier. > > > > > > Revert me as soon as possible.Rushikesh Bankar. > > > At.Post.:- Sakharwadi, > > > Tal.:- Phaltan, Dist.:- Satara, > > > Pin. 415 522, Maharashtra. > > > Mobile No. : +91 [protected] > > > E- > > > > > > This is for your information. > > > > > > Thanks&regards, > > > Rushikesh Bankar. > > > At.Post.:- Sakharwadi, > > > Tal.:- Phaltan, Dist.:- Satara, > > > Pin. 415 522, Maharashtra. > > > Mobile No. : +91 [protected] > > > E-Mail :- [protected]@hotmail.com > > > ________________________________ > > > From: contactcentre.[protected]@nokia.com<mailto:contactcentre.[protected]@nokia.co...⇄ > > > Sent: ‎25-‎10-‎2013 12:05 > > > To: [protected]@hotmail.com<mailto:[protected]@hotmail.com> > > > Subject: The Service Request Number is 1-[protected] [SR# 1-[protected]] > > > > > > Dear Rushikesh, > > > > > > > > > Thank you for e-mailing Nokia Care. The Service Request Number is 1-[protected] > > > > > > This e-mail is in reference to the concern with service provided by Nokia Care Centre. I regret for the inconvenience caused to you. > > > > > > In response to your email, I would like to inform you that the case has been forwarded to the concerned department. Our representative will contact you in the next 48 hours. > > > > > > > > > Thanks & Regards, > > > > > > Akshay Kamal > > > Nokia Care Representative > > > India > > > > > > > > > > > > [THREAD ID:1-6SDYY1D] > > > *--*--*--*--*--*--*--*--*--*--*--*--* > > > > > > > > > > > > -----Original Message----- > > > > > > From: [protected]@hotmail.com > > > Sent: 24/10/2013 04:57:09 PM > > > To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com> > > > Subject: RE: The Service Request No. is 1-[protected] [SR# 1-[protected]] > > > > > > Dear Sir/Madam, > > > > > > As per our telephonic conversation your required details are as follows: > > > > > > 1. Full address of Nokia Care Centre. > > > > > > Akshay Care. > > > Shop No. 4&5, D Gold House, > > > Dnyaneshwar Paduka Chowk, F.C.Road, > > > Behind Petrol Pump, Shivaji Nagar, > > > Pune-411 005, Maharashtra. > > > Phone No.[protected] > > > Mobile No. : [protected], [protected] > > > E-Mail :- [protected]@nokiacareindia.com > > > > > > 2. Exact assessment made by Nokia Care Centre. > > > They assure that the cell is working properly and in future if any problem persist in warranty period we will look as per your requirement that replacement the same as it is discussed with our superior. > > > > > > 3. Job Sheet number. > > > I demand the same day but they said it is our policy we could not given any paper after repair the product they only give my sign on the job sheet and never given any O.C. that's why i do not available job sheet number now. > > > > > > 4. Alternate contact number. > > > > > > [protected] > > > > > > 5. Date when you visited Nokia Care Centre. > > > Not remind exactly but it's not over than month > > > > > > 6. Best time to call. > > > Any Time between 9.30AM - 9.30 PM > > > > > > > > > This is for your information. > > > > > > Thanks&regards, > > > Rushikesh Bankar. > > > At.Post.:- Sakharwadi, > > > Tal.:- Phaltan, Dist.:- Satara, > > > Pin. 415 522, Maharashtra. > > > Mobile No. : +91 [protected] > > > E-Mail :- [protected]@hotmail.com > > > > > > > > > > Date: Thu, 24 Oct 2013 13:18:58 +0300 > > > > From: contactcentre.[protected]@nokia.com > > > > Subject: The Service Request No. is 1-[protected] [SR# 1-[protected]] > > > > To: [protected]@hotmail.com > > > > > > > > Dear Rushikesh, > > > > > > > > > > > > Thank you for e-mailing Nokia Care. The Service Request No. is 1-[protected] > > > > > > > > This e-mail is in reference to the concern with service provided by Nokia Care Centre. I regret for the inconvenience caused to you. > > > > > > > > In response to your email and as per our telephonic conversation, I request you to revert with the details mentioned below so that I can assist you in best possible manner: > > > > > > > > 1. Full address of Nokia Care Centre. > > > > 2. Exact assessment made by Nokia Care Centre. > > > > 3. Job Sheet number. > > > > 4. Alternate contact number. > > > > 5. Date when you visited Nokia Care Centre. > > > > 6. Best time to call. > > > > > > > > NOTE: please note that only our backend team is authorized to process your request for device replacement post technical diagnosis of your current device and Nokia does not have policy to provide refund/compensation. > > > > > > > > Further, I acknowledged the information received from your side. Kindly be assured that Nokia always strive to serve our customers in the best possible manner. I thank you for your valuable feedback and have forwarded the same to the relevant department for their due consideration. > > > > > > > > > > > > Thanks & Regards, > > > > > > > > Jitender Mangtani > > > > Nokia Care Representative > > > > India > > > > > > > > NOKIA Support Services: > > > > > > > > 1. Find the nearest Nokia Care Centre: Type “NCC<space>City Name” and send it to 55555* (e.g. NCC DELHI) > > > > 2. To book an Appointment with Nokia Care Centre, visit http://www.nokia.co.in/appointment > > > > 3. Online Support: http://www.nokia.co.in/support > > > > 4. Protect your Nokia Device -Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre > > > > 5. Warranty Terms & Conditions: http://www.nokia.com/in-en/support/manufacturer-s-limited-warranty/ > > > > > > > > * Premium SMS charges apply > > > > > > > > > > > > > > > > > > > > [THREAD ID:1-6SDYY1D] > > > > *--*--*--*--*--*--*--*--*--*--*--*--* > > > > > > > > > > > > > > > > -----Original Message----- > > > > > > > > From: [protected]@hotmail.com > > > > Sent: 23/10/2013 04:59:05 PM > > > > To: <contactcentre.[protected]@nokia.com> > > > > Subject: Email to Nokia care - Nokia devices and accessories > > > > > > > > [First name:Rushikesh] > > > > [Last name:Bankar] > > > > [Type:Complaint] > > > > [Topic:Nokia devices and accessories] > > > > [Message:Sir/Madam, > > > > > > > > I purchase a Nokia Lumia 925 on dated[protected] after a purchase I face lot of problems with that phone firstly I face hanging problem with that and have to stay one day for discharge a phone after discharge I restart the phone then the phone was working normal and immediately call to shop where I purchase the cell shop namely GD Cellcom Pvt. Ltd., Shop No.3, Om Chamber Survey No. 1329/39, J.M. Road, Next to Hotel Panchali, Pune-411 005 (Nokia Priority Dealer) Phone No.[protected]. the one person attend the phone I said them the phone was having hanging problem and it’s also over heat then they said use phone for 15 days after that if you having some problem we will replace with new one then I satisfied with discussion but after 10-11 days after the phone one day restart automatically and start again having blue screen after that tomorrow I am going to Nokia Priority at Pune where I purchase a phone they said we could not do anything it is almost 7-10 days ago you purchase a phone and replacement warranty only 3 days after purchase a product you have to contact to Nokia Care Center I discuss with them lot of ways but they could not listen anything then I am going to Nokia care situated at F.C. College Road their they said wait for 15 minute we check what problem then after they come with phone that time phone is working properly then I said their phone giving lot of problems please if you can replace that then they say we cannot replace at here if our main boss says replace the product then we can do then I demand to talk with their boss then they said boss is not here if next time you have any problem we will definitely meet our boss else talk with our boss now your phone is working properly you may go then I said I coming from at least 100 km for that phone where I lived there your outlet is not available if we facing every time that problem then what I could do every time I am coming here and repair my phone even the phone is new one please do anything then they said sir you go your phone is now properly working and in future you not facing any problem to that then I am coming at my home but after some days I facing same problem the phone is lot of time hang, restarts lot of time and now a new one problem persist every incoming call, when any call I attend at first I listen a blast sound I can’t just understand why I think the front one sound is defective then I use head phones then still I face that problem then I use Bluetooth headset then the problem solve I still not understand why and as well as when I restart the phone the problem is disable for 2-3 days and after that starts again please sir do the need full action on that as soon as possible. > > > > > > > > I believe in Nokia that's why I am still not taken any action otherwise the Nokia priority Center having lot of trouble by my side if you look in attachment you can see their they could not charge any Sales tax on that invoice if I only take such invoice in sales tax department my liability is only that I have to take a written complaint in my side. But I don't want to take any action and believe that the Nokia will take responsibility on that. > > > > > > > > At the end I only says please look into the matter as soon as possible. > > > > > > > > Thanks& regards, > > > > Rushikesh Bankar. > > > > At.Post.:- Sakharwadi, > > > > Tal.: Phaltan, Dist.:- Satara > > > > Pin. 415522 > > > > Mobile No. +[protected] > > > > E-mail :- [protected]@hotmail.com > > > > ] > > > > [Email address:[protected]@hotmail.com] > > > > [Email confirmed:[protected]@hotmail.com] > > > > [Mobile:[protected]] > > > > [Phone model:Lumia 925] > > > > > > > > [ANY FIELD NN] > > > > [Landline:] > > > > [City:Phaltan] > > > > [Street address:Sakharwadi] > > > > [State:Maharashtra] > > > > [Preferred contact method:Email] > > > > [ZIP:415522] > > > > [Salutations:Mr] > > > > [IMEI:[protected]] > > > > [Additional info:] > > > > [Country:INDIA] > > > > [Language:English] " the above conversation done by me and nokia please do need full if it can be possible to replace or refundable money then please tell me how i will do the same. This is for your information. Thanks&regards, Rushikesh Bankar. At.Post.:- Sakharwadi, Tal.:- Phaltan, Dist.:- Satara, Pin. 415 522, Maharashtra. Mobile No. : +91 [protected] E-Mail :- [protected]@hotmail.com