Nokia — Faulty Phone and Unhelpful Customer Support

Address:

North Goa, Goa

I had bought a Nokia Lumia 620, 7 months back. It worked fine until a week back, when it turned off suddenly and and wouldnt turn on. After a lot of tries I managed to turn it on, but it didnt stay on for longer than about 2 minutes. Then I removed the sim card and tried turning the phone on. It worked. But when I connected it to the charger, it went off. After a lot of tries I could turn it on, and I immediately reset it. Doing all these things, I had already wasted more than half a day. Just when it seemed like the phone is now fine, it went off again. The next day I took it to the service center. It was a Saturday, and I was told that the phone would be fixed before the coming Tuesday. So, on Tuesday I called up the service center to check the status, the person told me that I she would call me back in half an hour. But I didnt get a call. The next day I called them again, and I got the same reply-- 'we'll give you a call after half an hour'. And again, I did not get any call. So I call them again the next day(this is the third time) and they decide not to answer my call. I am really annoyed with this treatment from the service center people. It has been a week and I have not heard from the Service center about the status of the repair. And since the phone uses a micro sim, I am not able to use the sim with my older phone. I am sure there are a few people unable to contact me and its a pain giving everyone my new number. The phone is very much under warranty and I demand either a replacement or money back from Nokia in case the phone cannot be completely repaired.