Nokia India — against service Nokia center at Kakinada, AP

it is bringing to your kind notice that there is cheating process in collection of service charges at Nokia Kakinada, AP. I have purchased Nokia, Lumia N625 in the end of year 2013 and got a problem in touch screen. For rectification I approached Nokia service center at Kakinada. They have seen my mobile and simply says that touch screen has damaged and has to replace it. At first they said the cost is nearly 2500/- and later come down to Rs. 1900/-. They dont have stocks and has to order for touch screen which will take 2/3 days min. Due to previous experience with this service center I have returned back and shown it to some other private mobile center, Tilak street at Kakinada. With free of cost they rectified my mobile and said it is minor thing. I am regular user and fan of Nokia mobile and using Nokia phones of different sets since 15years. The same experience has faced in the last 2013 for the Nokia ( Reliance cdma model). Had complaint for on/off switch and shown it to the same Kakinada service center and they demanded Rs.1500 for service where as it was rectified at Visakhapatnam Nokia service center at Rs.200/- As esteemed organisation you have to take an action against technicians at this service center with immediate effect if not it damages to your company image. rgds Shiv Kumar Viyyuri [protected] Sr.Manager-Exports. 3F Group Kakinada Port.533001